Privacy Policy

Last updated: 31 August 2026
FREIGHT LAB 360 PTY LTD · ABN 11 686 197 482. Questions? Email [email protected] or call +61 7 3667 7480.

1. About This Policy

This Privacy Policy explains how Freight Lab 360 Pty Ltd (ABN 11 686 197 482) collects, holds, uses and discloses personal information through this website and when you contact us about freight services, consulting, training or resources.

We handle personal information in line with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

2. Information We Collect

The information we collect depends on how you deal with us. It may include:

• your name, business name, role and contact details
• shipment, supplier, route, product and service information you provide when requesting support
• booking details, consultation notes and correspondence
• course, resource or newsletter registrations and communication preferences
• billing and transaction records where you purchase a service or product
• technical information such as IP address, browser type, device information, referring pages and website activity

We do not usually need sensitive information. If it is required for a specific purpose, we will collect it with your consent or as otherwise permitted by law.

3. How We Collect Information

We usually collect information directly from you when you complete a form, book a call, subscribe, purchase a resource, send an email or speak with us. We may also receive information from your staff, suppliers or service providers where this is reasonably necessary to help with your request.

The website and its service providers may collect technical information through cookies, pixels and similar technologies. See our Cookie Policy for more detail.

4. Why We Use It

We may use personal information to:

• respond to enquiries and prepare freight quotes or recommendations
• book and deliver freight, consulting, training or resource services
• manage customer records, billing, administration and support
• send requested newsletters or service communications
• improve the website, content and customer experience
• protect our systems, prevent misuse and meet legal obligations

5. Who We May Share It With

We may disclose information to people and organisations that help us provide the requested service. These can include freight carriers, forwarders, customs or delivery partners, consultants, contractors, professional advisers and technology providers used for website hosting, forms, calendars, customer relationship management, email, payments, analytics and file storage.

We may also disclose information where required or authorised by law, or where reasonably necessary to protect the rights, safety or property of Freight Lab 360, our customers or others. We do not sell personal information.

6. Overseas Service Providers

Some cloud and technology providers may process or store information outside Australia, including in the United States and other countries where those providers operate. Where Australian privacy law requires it, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable requirements.

7. Storage, Security and Retention

We use reasonable administrative, technical and physical safeguards designed to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure. Internet transmission and electronic storage cannot be guaranteed to be completely secure.

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, to maintain business records, resolve disputes or meet legal obligations. When it is no longer required, we take reasonable steps to delete it or remove identifying details.

8. Marketing and Newsletter Choices

We send marketing emails only where you have consented or where the law otherwise permits. Every commercial email will identify Freight Lab 360 and include an unsubscribe option. You can also opt out by emailing us. We will action unsubscribe requests within the period required by Australian law.

9. Access and Correction

You may ask to access the personal information we hold about you or request a correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity and may refuse access in circumstances permitted by law. If we refuse, we will explain the reason where required.

10. Privacy Questions and Complaints

Send privacy questions, access requests or complaints to [email protected]. Please include enough detail for us to understand the issue. We will acknowledge and investigate complaints within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.

11. Third-Party Websites

This website may link to platforms or websites operated by other organisations. Their privacy practices are governed by their own policies, and we recommend reviewing those policies before providing personal information.

12. Changes to This Policy

We may update this policy when our services, technology or legal obligations change. The current version and its update date will remain available on this page.